Refund policy

Our promise
We want you to love what you order, it’s that simple.

Sizes
If you are unsure about your size, we recommend referring to our size & fit guide on the specific product page or reaching out to one of our experts for assistance at support@j1move.com

30-Day Returns
If there’s an issue with your order, you have 30 days from the date of your order to return or exchange the product.

Eligible Returns

Please note that items must be returned in perfect, new condition with all original tags attached.

- Item is new and not worn or used as delivered.
- Your item arrives damaged or has a manufacturing defect.
- You receive the wrong item, size, or design than you ordered.

What’s Not Covered
Because everything is made to order just for you, we can’t accept returns or exchanges for used or worn items

We cannot accept international returns at this time

Need to start a Return?

Email us at support@j1move.com

- Include Your Order Number
- A brief description of the issue
- Clear photos of the item with issue

We’ll respond within 1-2 business days and resolve it as smoothly as possible.

Issuing Refunds
Refunds will be issued to the original method of payment. We cannot issue refunds to multiple credit cards or other accounts. Please allow an additional 7 to 10 business days for return processing and refunds during peak shopping periods such as promotional weekends and holidays

Any products purchased during a sale or promotion
are subject to special terms
Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds. Items marked Store Credit Only, may only be returned for a store credit in the amount of the sale item they are not eligible for exchange and we will not price match. No exceptions will be made.